To our valued partners, 

Like so many of you, we are following the wildfires in California and the devastating impact they are having on so many individuals and communities. Knowing that many of our firms, producers and customers are in the areas directly affected, we are closely monitoring the situation and will do our utmost to provide support.

In the short term, we have implemented the following temporary measures in zip codes within or adjacent to a fire perimeter subject to the declared state of emergency.

• Reviewing outstanding medical underwriting requirements and leveraging information we have available in-house or trying to obtain additional details from electronic data sources, where possible, to make a decision.

• Identifying if we can obtain non-medical requirements via alternative methods and/or using DocuSign to collect signatures.

• Granting extensions on critical dates relating to outstanding requirements, policy delivery and placement period extensions (additional 30 days).

• Covering any courier fees for disbursements.

• Expediting customer disbursement requests in the impacted areas.

• Proactively identifying policies in the impacted areas (by zip code) that go into lapse pending or lapse during this time, and taking additional steps to reach these policy owners to ensure they know they have more time to fund the policy and prevent a lapse.

We will continue to monitor and adjust our procedures as more information becomes available and will update you accordingly. Our thoughts are with everyone impacted, including the incredibly brave individuals who are fighting the fires.

If you have any questions about this message, please visit JHSalesHub.com or contact us at 800-505-9427. Customers can visit JohnHancock.com or contact us at 800-732-5543 if they need assistance.

Did you find this content helpful?

Yes

No